FAQS

There is no delivery fee to pay with Standard Delivery.

If you order before 11am on a Monday - Friday, you should receive it within one to four working days (however average delivery is 2 days). If you order on a Saturday, Sunday or Public Holidays, the average delivery timescale is 3 days

We aim to meet these delivery times, but deliveries may take longer during busy periods. Sometimes, our systems or bad weather can temporarily affect delivery services, causing changes to our deadlines and/or longer delivery times. However, we will always work to keep any temporary changes to a minimum. Vuse is not responsible for lost or stolen parcels due to delivery instructions left for the courier.

We don't ship on Bank Holidays or weekends. Orders made during these times will be sent on the next working day. Please see our Delivery & Return policy for more information.

We cannot amend your order once it has been placed. Please wait for your order to be delivered, then contact our Customer Care Team at info.ie@vuse.com or call 1800932710 for further assistance.

We aim to despatch all orders on the same day. However, certain exclusions may apply if you placed an order later in the day or selected a specific delivery method. Please see Delivery & Return policy for more information.

To use your discount code, go to 'view basket' after adding items. Enter your code in the box provided.

Delivery will be attempted between 08:00-20:00. If you haven't received your order by then, please contact our Customer Care Team at info.ie@vuse.com or call 1800932710 for further assistance.

Please note that a signature might be needed upon delivery. If you're unavailable, the courier should leave a calling card. This card will inform you if the package was left in a secure spot, with a neighbour, or provide collection instructions. Depending on the courier, the courier might offer alternate delivery options, like changing the delivery date or leaving the package with a neighbour.

We aim to meet these delivery times, but deliveries may take longer during busy periods. Sometimes, our systems or bad weather can temporarily affect delivery services, causing changes to our deadlines and/or longer delivery times. However, we will always work to keep any temporary changes to a minimum. Vuse is not responsible for lost or stolen parcels due to delivery instructions left for the courier.

If your estimated delivery date already passed, please allow a few more days, especially during peak times. Our couriers always do their best to get your order to you, so keep track using your provided tracking link. If you still haven't received your order after a few extra days, call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com for further assistance.

We aim to meet these delivery times, but deliveries may take longer during busy periods. Sometimes, our systems or bad weather can temporarily affect delivery services, causing changes to our deadlines and/or longer delivery times. However, we will always work to keep any temporary changes to a minimum. Vuse is not responsible for lost or stolen parcels due to delivery instructions left for the courier.

The courier might leave your parcel with a neighbour or in a designated safe place. Refer to the tracking link in your dispatch email to see the parcel's location. Please note that Vuse is not responsible for parcels lost or stolen due to specific delivery instructions given to the courier.

You can pay online using Visa or Mastercard debit or credit cards,

No (it might go through but the chances are it would get rejected)

No. Only the account holder can place the order.

You can add a work address in your Vuse address book, under your account settings. We deliver to work addresses within Republic of Ireland

Vuse only delivers products to customers based in the Republic of Ireland We do not ship to other destinations.

We do not deliver to PO addresses.

We cannot change the delivery address once an order has been placed. Please wait for your order to be delivered, then call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com to arrange a return.

Before reaching out to our Customer Care Team, please note that some of your items might arrive in separate parcels due to stock issues at the time of order. Check your emails, including junk or spam, to see if any items are being delivered separately. If you've done this, and your order hasn't arrived, contact our Customer Care Team within 14 days of the date of the first part of your was delivered, call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com.

Please call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com for further assistance.

If one of your products is faulty, please contact our Customer Care Team within 30 days of delivery email. Please call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com. We are unable to send replacements for any faulty items.

If a product is unopened in its original packaging, you can return it for free. You'll receive a full refund if you return an item within 14 days of delivery/collection. We will issue your refund to the original payment method within 28 days of receiving the return. Our returns policy does affect your statutory rights. We don't accept returns for unwanted items after this given period. If you try to make a return after 14 days, we may have to send it back to your default delivery address. Returned items are your responsibility until they reach us, so ensure you pack them well to prevent damage during return shipping. Please ensure you get and keep proof of postage if you need to discuss your return with us.

No. If you have more than one order you would like to send back, you must send them back in separate parcels.

You can contact us within 14 days of receiving your order to return it for a refund. Please call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com for further assistance. They will provide you with return instructions via email. Upon arrival, all returned items will be inspected. If the item is not in its original condition, we may not be able to accept your return for a refund. All refunds are subject to our original condition and fair use policies set out in our Returns Policy. Please allow up to 10 working days for the funds to reflect in your account.

No, we do not accept third party returns.

I have ordered the wrong items. Can I exchange them?

All new devices and accessories come with a warranty against fault. This means that if your device or accessory stops working correctly during the applicable warranty period, if all conditions are met, we can replace or repair it free of charge. For more information, please visit our Warranty page

We are committed to minimising our environmental impact and adhere to the Waste Electrical and Electronic Equipment Regulations (the WEEE Regulations) for all our Vuse products. If you purchase a Vuse e-cigarette from us, you are entitled to return to us any used e-cigarette and we will dispose of the device safely and ensure it does not end up in a landfill site. Learn more.

You need to be aged 18 years of age or older, registered with a Republic of Ireland postal address and have an account set up at Vuse.com. All you need to do is log into your Vuse account, select the flavour and srength you would like and add it to your subscription.

We have 3 subscriptions: Bronze, Silver and Gold. More information can be found here.

Yes, you can cancel your subscription at anytime without any penalty.

Yes, you can change your subscription anytime by logging into your Vuse account. From there, you can increase or decrease the number of cartridges you would like (maximum 30 packs, minimum 5 packs). Or you can change the flavour or strength.

Unfortunately, we do not ship outside of the Republic of Ireland to international destinations.

No, there is no minimum commitment with our subscriptions.

You can pause your subscription at anytime without charge. Be sure to do this in plenty of time before your next order is due to be processed.

To update your address, you need to do this in the account section and the subscription section of your Vuse account.

The minimum amount of cartridges you can order is 5. The maximum amount of cartridges you can order is 30. You will only receive the subscription discount if you try to order up to 30 cartridges.

Due to the nature of our products, we only accept orders from people aged 18 years or over to a registered postal address in the Republic of Ireland.

To age-verify your account, please use our recognition process and complete your account registration when creating your account online. If you encounter any difficulties, please call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com for further assistance.

If you encounter difficulties verifying your account, call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com.

You can view your past orders by logging into your account and selecting ‘Previous orders’.

Unfortunately, delivery details cannot be changed if you have placed an order. You need to wait for the order to be delivered to the designated address, then call our VUSE Care Team on 1800932710 or reach out to our Customer Care Team at info.ie@vuse.com to arrange a return and refund.

Remove the rubber fitting or plastic sticker from the top and base of the device. If your device still does not produce any vapour, return the device along with the packaging and receipt if purchased from a retailer. If you purchased the device directly from the Vuse website, contact the Customer Care Team 1800 932 710 (Monday - Saturday, 8 am - 6 pm) or email info.ie@vuse.com

When using the device, give a gentle draw on the mouthpiece. This will allow the device time to heat the liquid. If the mouthpiece is drawn on too hard, the device may not have enough time to heat the liquid, resulting in leakage from the mouthpiece.

Unfortunately, we do not accept returns from third parties.

A blue flashing light blinking at the bottom of your Vuse Go device means the battery has drained, so you should dispose of it responsibly and replace it with a new one.

Your device will likely be empty if you notice no vapour is produced after drawing on the vape or if it begins to noticeably lose its flavour.

For information on how to use your Vuse Pro, including step-by-step instructions, please refer to our Vuse Pro user guide.

Using the charging cable provided, connect this to the base of your epod device and the other connection to a CE-certified plug with an output of 5v 1.0amp or from a USB port of a laptop or PC. Do not charge your device from a portable charging pack, TV or other audio/video equipment, games console or USB port built into a plug socket.

Using a dry cloth, clean the connectors on the device's base and the charging cable (ensure the charging cable is not connected to a power source). Then connect the charging cable to the device and connect the charging cable to a CE-certified plug with an output of 5v 1.0amp or a laptop or PC. If you do not see a light on your device, contact our Customer Care Team at 1800 932 710 or info.ie@vuse.com for further assistance.

Once the light has gone out on your Vuse Pro device, that is when it has been fully charged. Please allow up to 2 hours for a full charge.

Remove the cartridge from your device. Then, using a dry cloth or tissue, clean the connectors on the inside of the device and the base of the cartridge. Then, insert your cartridge, ensure your device is fully charged and try using your device. If this does not resolve the issue, contact our Customer Care Team at 1800 932 710 or info.ie@vuse.com for further assistance.

If your ePod cartridge does not taste as expected, contact our Customer Care Team at 1800 932 710 or info.ie@vuse.com for further assistance.

When using your ePod device, draw very gently on the mouthpiece. This will give the device time to heat the liquid in the cartridge.

If you purchased your Vuse product from a retailer, please return the product along with the packaging and receipt. If you purchased your Vuse product directly from Vuse, contact our Customer Care Team at 1800 932 710 or info.ie@vuse.com

Each ePod cartridge contains 1.8ml of liquid. However, as each consumer uses their device differently, we are unable to give a timeframe for how long the cartridge will last when in use.

It is the retailer's decision as to which of our products they choose to sell. You can find our complete range on the Vuse website at www.Vuse.ie

This is the date of manufacture of the product. The cartridges have a shelf life of 12 months from the date printed on the box.

Once you open your pack of ePod cartridges, you should use them within 10 days.

Using the charging cable provided, connect this to the port on your eTank Mini device, and the other connection to a CE-certified plug with an output of 5v 1.0amp or from a USB port of a laptop or PC and allow to charge for 2 hours. Do not charge your device from a portable charging pack, TV or other audio/video equipment, games console or USB port built into a plug socket.

Unscrew the mouthpiece from the tank anti-clockwise, applying pressure when you feel the mouthpiece stop part way, as this also acts as the airflow regulator for the tank. Then once removed, fill the tank to the top and reattach the mouthpiece, then leave the device to stand for 10 - 15 minutes before use. If you use any other brand of e-liquid, please allow 25 - 30 minutes after filling before use.

To ensure you get the best performance from your eTank Mini device, we recommend only using Vuse branded e-liquid.

If your eTank Mini isn't producing any vapour, ensure you've swapped out the atomiser as these need to be changed every 2-4 weeks based on usage. To re old atomiser, detach the tank from the battery, drain the liquid, and unscrew the base. After inserting a new atomiser, refill the tank with Vuse e-liquid and wait 15 minutes before use. Make sure the device is fully charged. If it still doesn't work, contact Customer Care at 1800 932 710 or info.ie@vuse.com.

Ensure you use the charging cable supplied with the device, and that it is connected to a CE-certified plug with an output of 5v 1amp, or the USB connection from a laptop or PC and allow the device to charge for 2 hours. Do not charge your device from a TV/dvd player, games console, portable battery packor USB connection built into a plug socket. If this does not resolve the issue, then contact our Customer Care Team at 1800 932 710 or info.ie@vuse.com

You can buy the eTank Mini Atomisers online from the Vuse website, available in our accessories section.

When using your eTank Mini device, draw very gently on the mouthpiece. This will give the device time to heat the liquid in the tank.

Ensure that the atomiser has been changed recently, as this can cause leakage if this has not been replaced within the last 2 - 4 weeks, and check that all connections are secure. If you have followed these steps and the issue is still persisting then contact our Customer Care Team at 1800 932 710 or info.ie@vuse.com

Unfortunately, we do not accept returns from retailers.

Vuse Go 700 is our new disposable vape with a range of new features, including an adjustable airflow control which offers a choice of resistance levels, device lock and an ergonomic mouthpiece.

Each VuseGo produce should produce up to 700 puffs*.

*Based on laboratory testing of newly manufactured product and may vary depending on an individual’s usage behaviour.

Vuse Go 700 disposable vapes are available in 20mg nicotine strength.

Each Vuse Go 700 device holds 2.0ml of e-liquid

We have a large range of flavorus available for Vuse 700 which includes: Passionfruit Ice, Banana Ice, Berry Blend, Berry Watermelon, Blue Raspberry, Blueberry Ice and many more.

Vuse Go 800 is our new disposable vape with a completely new square design and clear tank, which helps you to see how much e-liquid you have left and slide into your pocket or bag.

Each Vuse Go Max delivers up to 800 puffs*.

*Based on laboratory testing of newly manufactured product and may vary depending on an individual’s usage behaviour.

Vuse Go 800 disposable vapes are available in 20mg nicotine strength.

Each Vuse Go 800 device holds 2.0ml of e-liquid.

There are 9 Vuse Go 800 flavours available: Creamy Tobacco, Mint Ice, Blue Raspberry, Berry Blend, Apple Sour, Strawberry Kiwi and many more.

Here at Vuse we apply high product quality and consumer safety standards to all our devices and e-liquids. All Vuse products are tightly regulated, comply with Republic of Ireland and EU laws and have been notified to the Republic of Ireland Medicines and Healthcare products Regulatory Agency (MHRA)

No, our devices are manufactured in China. Our devices are tested to comply with all relevant battery and electrical safety standards for the Republic of Ireland.

Yes, our devices are tested to comply with all relevant battery and electrical safety standards for the Republic of Ireland.

At Vuse, you should have confidence in whichever product you choose to purchase. As a customer, you can benefit from a standard 6-month warranty on all Vuse ePen, ePod 2, and eTank Mini products and also a variable warranty on certain accessories (this does not include e-liquids). Please visit our warranty page for more information. Exclusions may apply.

Yes, Vuse offers a Satisfaction Guarantee on all Vuse ePen, ePod 2, and eTank Mini products purchased within 28 days. Please visit: Satisfaction page for more information. This does not include e-liquid bottles or cartridges, Vuse disposable devices, and ePods.

THC and Vitamin E Acetate are not, and have never been, added to our Vuse products.

No, however pulegone may be present at trace levels in certain menthol flavourings used in our products. We ensure that Pulegone, or any other substance of concern, is either absent or only present at levels below toxicologically derived thresholds. This approach aligns with the EU Food industry to control consumers’ exposure to these substances.

Propylene Glycol (PG) is one of the two key ingredients of E-Liquid. It’s colourless, clear and nearly odourless. Because PG has little flavour, it carries the flavouring in an E-Liquid.

You can view our full terms and conditions here.

Our devices contain lithium-ion batteries similar to other consumer electronics. Our products meet all international and national safety requirements. To avoid any failure to your Vuse product, only use and charge your Vuse device with the equipment provided in your kit. The leaflet with Vuse devices will guide usage, charging requirements, and environment.

The largest variety of our products, including all strengths and flavours, should always be available at Vuse.ie (subject to availability). Vuse Products can also be purchased from our verified retailers.